Maintenance

Keep your UAV compliant and fleet operating at its best.

Scheduled Maintenance

Regular maintenance checks help ensure your UAV remains airworthy, reducing downtime by resolving issues before they escalate.

Comprehensive Maintenance Protocols

Our structured inspection protocols keep your drone operational and compliant, addressing everything from hardware assessments to software updates.

Certified Parts

We use certified replacement components to restore performance and ensure your UAV continues to meet safety and compliance standards.

Regulatory Compliance / CAA- Aligned Maintenance

All maintenance is conducted in accordance with CAA regulations, helping you maintain legal compliance and operational readiness.

NZ-Wide Maintenance Support

Across New Zealand, we deliver efficient and reliable UAV maintenance, ensuring minimal downtime and consistent operational performance.

Which equipment do we support?

We provide maintenance and servicing for a wide range of DJI Enterprise platforms, Lucid Bots and selected other drones:

DJI Dock series
DJI Agras series
DJI FlyCart series
DJI Matrice 400 series
DJI Matrice 4 series
DJI Matrice 350 RTK
DJI Mavic 3 Enterprise series (including Thermal and Multispectral)
LUCID BOTS Sherpa drones
Other selected drones

If your aircraft isn’t listed, get in touch — we’re happy to discuss how we can support your specific platform and operational needs.

UAV Maintenance Process

Your assets maintained in 6 simple steps
We work alongside your team to ensure a smooth, efficient process — so you can remain focused on your core operations.

Maintenance request – Submit a maintenance enquiry form with your asset details.
Service plan – Our team will assess your requirements and recommend the most suitable servicing approach.
Send or deliver your drone – Courier your aircraft to us or arrange delivery to our designated service location (shipping arrangements confirmed at booking).
Assessment & quotation – A qualified technician will inspect the aircraft and provide a detailed service report and quotation.
Maintenance completion – Upon approval, servicing is carried out promptly — typically within 3–5 business days, depending on scope.
Return & documentation – Your drone is returned with service documentation confirming completed work and compliance checks.

Maintenance FAQ’s

Is there an assessment fee? (Are there any additional fees for assessment?)

No. The assessment is included within the overall maintenance fee, which typically covers:
• Shipping label coordination
• Courier transport
• Asset inspection and evaluation
• Scheduled maintenance servicing
Please note: Replacement parts, if required, are quoted separately depending on the components involved.

What equipment needs to be sent for servicing? (What items should be included when sending equipment for servicing?)

Please include:
• The drone aircraft
• The controller
• Any damaged components requiring inspection (or additional items requested by our team)
Ensure all equipment is packaged securely to prevent damage during transit.

Who carries out the maintenance? (Who is responsible for performing the maintenance work?)

All servicing is completed by Incredible’s qualified technicians, ensuring work is performed to professional standards and in alignment with CAA
requirements.

Where can I deliver my drone for maintenance? (What address should I use to deliver my drone in person?)

If you have chosen to drop off your aircraft, please deliver it to our designated service location during standard business hours (Monday to Friday, 9:00am –
3:00pm).
Full address and delivery instructions will be confirmed at the time of booking.

Where should I send my drone for maintenance? (What address should I use for courier delivery of my drone?)

If you have chosen courier delivery, please send your aircraft to our nominated service address.
Full shipping details and instructions will be provided once your maintenance booking has been confirmed.

What is the typical maintenance turnaround time? (How long does the servicing process usually take?)

Maintenance is generally completed within approximately five business days. This timeframe includes a comprehensive inspection, post-service flight testing
where required, and provision of a detailed service report upon completion.

What qualifies as a high-risk operating environment? (What conditions are considered high-risk for drone operations?)

High-risk environments are those where aircraft are exposed to harsh conditions such as dust, sand, dirt, moisture, or salt over extended periods, which may
accelerate wear and impact performance.

Why is it important to keep firmware updated? (What are the benefits of keeping firmware up to date?)

Maintaining up-to-date firmware helps prevent software bugs, system instability, and performance limitations such as reduced range or altitude restrictions. It
also ensures your aircraft benefits from the latest feature enhancements and safety improvements.
Firmware updates can typically be completed via the relevant DJI flight application or DJI Assistant 2 software. If you require assistance, our team is
available to help.

Why is my address required? (Why do you require my delivery address for maintenance?)

Your address is needed to coordinate secure shipping to and from our service centre. Once a maintenance request is submitted, we arrange the appropriate
courier documentation for dispatch.
Upon completion of servicing, your equipment will be returned to the nominated address unless alternative delivery instructions are provided.

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Maintenance