UAV Repairs

From small fixes to comprehensive rebuilds, our technical team restores your UAV systems efficiently to minimise downtime and disruption.

Quality Assurance

Each repair begins with a comprehensive technical evaluation, followed by a clear and upfront quote outlining the required work.

Comprehensive Coverage

All repairs are completed using approved parts and structured protocols, maintaining safety, performance, and regulatory alignment.

Convenient Nationwide Service

Delivering repair support nationwide, we handle everything from small component replacements to complex rebuilds for DJI, Lucid, and other industrial drone models.

Expert Technicians

Responsive, NZ-wide technical support delivered by experienced specialists, ensuring fast repairs and reduced disruption to your operations.

Which equipment do we support?

We provide maintenance and servicing for a wide range of DJI Enterprise platforms, Lucid Bots and selected other drones:

DJI Dock series
DJI Agras series
DJI FlyCart series
DJI Matrice 400 series
DJI Matrice 4 series
DJI Matrice 350 RTK
DJI Mavic 3 Enterprise series (including Thermal and Multispectral)
LUCID BOTS Sherpa drones
Other selected drones – If your aircraft isn’t listed, get in touch — we’re happy to discuss how we can support your specific platform and operational needs.

UAV Repairs Process

Your assets repaired in 5 simple steps

Our streamlined process ensures efficient turnaround and minimal disruption, so you can return to operations with confidence.

Repair request – Submit a repair enquiry form with details of the issue and affected equipment.
Asset delivery – Courier your equipment to us or arrange in-person drop-off at our service location. Shipping arrangements are confirmed at booking.
Assessment & quotation – A qualified technician conducts a detailed evaluation and provides a transparent repair quote.
Repair completion – Upon approval, repairs are scheduled and carried out in accordance with manufacturer and regulatory standards.
Asset return – Your equipment is returned promptly, with confirmation of completed repairs and service documentation where applicable.

Repair Eligibility

To access our repair services, please ensure the following documentation is provided:

Proof of ownership: Documentation confirming ownership of the drone(s) requiring repair
Insurance information: Relevant claim details and supporting documentation, where applicable
Condition report: A brief description of the issue or damage to support accurate assessment and quotation

Repairs FAQs

What is the typical repair timeframe? (How long do drone repairs usually take to complete?)

Most drone repairs are completed within approximately seven business days. However, if specialised parts are required or the repair scope is more extensive,
turnaround time may extend to up to four weeks.

What does the assessment fee cover? (What is included in the $150 assessment fee?)

The $150 assessment fee (incl. GST) includes secure transport and a comprehensive technical evaluation of your drone. This typically covers:

• Courier shipping to and from our repair centre
• Initial inspection and fault assessment
• Asset registration and service case setup
• Preparation of a detailed repair quotation

If you proceed with the repair, $50 of the assessment fee is credited toward the final repair cost.

How are repair costs calculated? (How is the final repair quote determined?)

Repair pricing is determined by the aircraft model, extent of damage, labour required, and any replacement parts needed. Following the initial assessment,
you will receive a detailed quotation outlining the proposed repair scope and associated costs.

What items should be included when sending equipment for repair? (What equipment do I need to send in for a repair assessment?)

When delivering or shipping your drone for repair, please include:

• The aircraft (with the latest firmware installed where possible)
• The remote controller
• Operational batteries only (please do not send damaged batteries)

Retain additional accessories, such as memory cards, unless specifically requested by our team.

Where can I deliver my drone for maintenance? (What address should I use to deliver my drone in person?)

If you have chosen to drop off your aircraft, please deliver it to our designated service location during standard business hours (Monday to Friday, 9:00am –
3:00pm
Full address and delivery instructions will be confirmed at the time of booking.

Where should I send my drone for maintenance? (What address should I use for courier delivery of my drone?)

If you have chosen courier delivery, please send your aircraft to our nominated service address.
Full shipping details and instructions will be provided once your maintenance booking has been confirmed.

Why should firmware be updated before sending a drone for repair? (Is it necessary to update firmware before submitting a drone for repair?)

Ensuring firmware is up to date helps prevent software-related issues that may interfere with diagnostics or delay the assessment process. It allows our
technicians to accurately identify hardware faults without system conflicts.
Firmware updates can typically be completed via the manufacturer’s official flight application or desktop software. If you require assistance, our team can
guide you through the process.

What happens if my drone cannot be repaired? (What are my options if the drone is not economically repairable?)

If the aircraft is deemed beyond economical repair, or you choose not to proceed following the quotation, the drone will be returned to you in its existing
condition.

Are repairs covered by a warranty? (Is there a warranty provided on completed repairs?)

Yes. Repair work is supported by a warranty, with coverage terms varying depending on the manufacturer and components involved. Please contact us for
specific warranty details relating to your repair.

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UAV Repairs